Effective Date: February 2025
Company Name: A AND Z Fashion LLC
Website: aandzfashion.site
Email: info@aandzfashion.site
Address: 600 Greenup Street, Covington, KY 41011, USA
Phone: +1 (859) 581-3617
1. Return Eligibility
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 14 days of receiving your item, provided the following conditions are met:
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The item must be unused, unwashed, and in its original condition
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All original tags, labels, and packaging must remain intact
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Proof of purchase (such as an order confirmation or receipt) must be provided
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The item must not fall under any non-returnable category
2. Non-Returnable Items
The following items are not eligible for return:
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Final sale, clearance, or discounted items marked as non-returnable
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Undergarments, intimate apparel, or swimwear
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Gift cards
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Items showing signs of use, wear, alteration, washing, or damage not caused by shipping
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Customized or personalized products
3. How to Initiate a Return
To request a return, please contact us at info@aandzfashion.site with:
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Your order number
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The item(s) you wish to return
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The reason for the return
Once your request is reviewed and approved, we will provide detailed return instructions and the appropriate return address.
4. Return Shipping
Customers are responsible for return shipping costs unless:
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The item arrived damaged
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The item is defective
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The wrong item was shipped
We strongly recommend using a trackable shipping service and retaining proof of shipment, as we cannot guarantee receipt of returned packages.
5. Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
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Refunds will be processed to the original payment method
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Refunds typically appear within 5–10 business days, depending on your payment provider
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Original shipping fees are non-refundable unless the return is due to our error
6. Exchanges
At this time, we do not offer direct product exchanges.
If you would like a different size, color, or item, please:
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Return the original eligible item
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Place a new order separately through our website
7. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery.
Please include:
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Your order number
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A description of the issue
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Clear photos of the product and packaging
We will review the issue and provide a suitable resolution as quickly as possible.
8. Late or Missing Refunds
If you have not received your refund after the stated processing period:
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Check your bank account again
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Contact your credit card company or payment provider
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Contact your bank, as processing times may vary
If you have completed these steps and still have not received your refund, please contact us at info@aandzfashion.site.
9. Order Cancellations
Orders may only be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the standard return process.
10. Contact Information
For any questions regarding returns, refunds, or exchanges, please contact:
A AND Z Fashion LLC
600 Greenup Street, Covington, KY 41011, USA
Email: info@aandzfashion.site
Phone: +1 (859) 581-3617