Refund & Return Policy
Effective Date: February 02, 2026
At A and Z Fashion LLC, customer satisfaction is important to us. We strive to provide a smooth shopping experience and quality products. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
Return Eligibility
Products may be eligible for return if they meet the following requirements:
- A return request is submitted within the applicable return period after delivery.
- The product is unused and returned in its original condition.
- The item includes original tags, packaging, and accessories where applicable.
- The item has not been damaged due to misuse, improper handling, or normal wear and tear.
Products that do not meet these conditions may not qualify for return processing.
Non-Returnable Items
Certain items may not be eligible for returns, including but not limited to:
- Final sale or clearance products
- Gift cards
- Personalized or customized products
- Products designated as non-returnable
- Used or damaged items not related to shipping or fulfillment issues
Return Request Process
To initiate a return request, customers should contact our support team and provide relevant order details, including:
- Order number
- Customer name
- Reason for return
- Supporting information if requested
After review, customers may receive additional instructions regarding the return process.
Refund Process
Once returned products are received and inspected, eligible refunds may be processed to the original payment method used during purchase.
Please note:
- Refund processing times may vary depending on financial institutions and payment providers.
- Shipping fees may not be refundable unless required by law or due to an error on our side.
- Partial refunds may apply in certain situations.
Exchanges
If a customer receives a defective, damaged, or incorrect product, an exchange request may be submitted where applicable and subject to product availability.
Damaged Or Incorrect Products
Customers should inspect orders upon delivery and contact us promptly if an item arrives damaged, defective, or incorrect. Supporting information may be requested to assist with resolving the issue.
Policy Changes
A and Z Fashion LLC reserves the right to modify or update this Refund & Return Policy at any time without prior notice. Updated policies become effective immediately upon posting on the website.
Contact Information
A and Z Fashion LLC
Email: info@aandzfashion.site
Phone: +1 (404) 212-6924
Address: 4525 Glenwood S.E RD, Decatur, GA 30032, USA